Frequently Asked Questions
Everything you need to know about your Sunber experience.
What types of hair are used in Sunber wigs?
Sunber specializes in 100% virgin human hair. Our products are crafted without synthetic fibers or chemical processing to ensure a natural look, longevity, and the ability to style with heat.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping may take 7-15 business days depending on your location.
Can I dye or bleach my Sunber hair?
Yes, because our hair is 100% human virgin hair, it can be dyed or bleached to your desired shade. We recommend consulting a professional stylist to maintain the hair's integrity during the chemical process.
What is your return policy?
We offer a 30-day return policy. Items must be in their original, unused condition with all lace uncut and packaging intact to qualify for a full refund or exchange.
How do I choose the right cap size?
Most of our wigs come in a standard medium cap size (22.5 inches) with adjustable straps and combs. We provide a detailed measurement guide on each product page to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Klarna, allowing you to split your purchase into interest-free installments.