Returns & Exchanges

At Sunber, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and original-condition hair products. If your order doesn't meet your expectations, our dedicated team is here to ensure a smooth and hassle-free exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal within 30 days of receiving your package to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Ensure the hair is in its original state—unwashed, uncut, and with tags attached—then pack it securely in the original Sunber packaging including all free gifts and accessories.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send your package back to our designated fulfillment center for inspection.

• 4.
  Receive Refund or Exchange

  Once our quality control team verifies the condition of the return, we will process your full refund or ship out your selected exchange item within 3-5 business days.